TROUBLESHOOTING DESK
Start with a controlled nearby test, note the current configuration, then change one setting at a time.
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Write down the device model, firmware version, region, modem preset and frequency slot. Describe what worked, what failed and whether you tested both directions with a nearby node. Keep keys and exact home locations private.
Confirm local settings · Check network observations and data freshness · Inspect terrain · Ask the local team
Confirm the installed firmware supports your chosen Bluetooth or USB app. Check power, USB data cable and permissions; close other apps using the device. Record the firmware version before changing it.
Open the relevant guide or toolCompare region, modem preset, frequency slot and channel configuration. Test nearby before adding relays or increasing power.
Open the relevant guide or toolCheck the band-matched antenna and connector with power off. Move both endpoints outdoors and raise them safely. Test both directions, log packet counts, and compare terrain. A map marker or discovery packet is not proof of a working message path.
Open the relevant guide or toolMeasure current at the battery terminals over a representative duty cycle. Compare display, GPS, Wi-Fi and transmit activity. Enter that measured average in the existing builder; do not substitute a specification measured at a different voltage.
Open the relevant guide or toolReview position and MQTT settings in the official client. Treat configuration exports as sensitive. For a BackCountrySignal listing or report, request correction or removal with its receipt ID. Never put home coordinates or channel keys in public report text.
Open the relevant guide or tool